Shipping policy
SHIPPING & DELIVERY POLICY
Thank you for shopping with ZIKRIYAT PERFUMES. We aim to process and deliver your order safely and as quickly as possible.
1. DELIVERY AREA
We currently deliver throughout the United Arab Emirates (UAE).
Delivery availability may vary depending on the customer's location and courier service coverage.
2. ORDER PROCESSING
Orders are normally prepared and processed within 1 business day after the order has been successfully placed.
Orders placed during weekends, UAE public holidays, or outside normal business hours may be processed on the next available business day.
Once an order has been handed over to the courier, delivery times will depend on the destination and courier operations.
3. ESTIMATED DELIVERY TIME
Estimated delivery within the UAE is generally:
1 to 3 business days
Delivery times are estimates and may occasionally be affected by:
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UAE public holidays
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Weekends
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High order volumes
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Courier delays
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Weather conditions
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Remote delivery locations
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Incorrect or incomplete delivery information
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Circumstances beyond our reasonable control
4. SHIPPING FEES
The applicable delivery fee will be displayed at checkout before the customer completes the order.
From time to time, ZIKRIYAT PERFUMES may offer free delivery or promotional shipping offers subject to specific conditions.
Any applicable free-delivery offer will be clearly displayed on our website or during checkout.
5. DELIVERY INFORMATION
Customers are responsible for providing complete and accurate delivery information, including:
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Full name
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UAE mobile number
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Emirate
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Area
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Building/Villa information
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Any additional delivery instructions where necessary
Please ensure that your mobile number and delivery address are correct before completing your order.
6. INCORRECT OR INCOMPLETE ADDRESS
ZIKRIYAT PERFUMES is not responsible for delivery delays caused by incorrect, incomplete or outdated delivery information provided by the customer.
If an order is returned to us because the customer provided incorrect delivery information or could not be reached by the courier, additional delivery charges may apply before the order can be resent.
7. FAILED DELIVERY ATTEMPTS
The courier may contact the customer using the mobile number provided with the order.
Customers are responsible for being available to receive the order or coordinating delivery directly with the courier where necessary.
If delivery cannot be completed after the courier's permitted delivery attempts, the order may be returned to us.
Additional charges may apply if the customer requests redelivery.
8. ORDER TRACKING
Where tracking information is available, customers may receive delivery updates through SMS, email, WhatsApp or directly from the courier company.
Please allow sufficient time for tracking information to become available after the order has been dispatched.
9. DAMAGED OR INCORRECT ORDERS
Customers should inspect their order after receiving it.
If your order arrives damaged, defective, leaking, or you receive an incorrect product, please contact ZIKRIYAT PERFUMES as soon as reasonably possible after delivery, preferably within 24 hours, and provide:
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Your order number
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A description of the issue
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Clear photographs or video showing the product and packaging